Cross Connection Control Program

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To protect public health, our Cross Connection Control (CCC) and Backflow Prevention Program is committed to help and protect the City's drinking water system from potential contamination.


Cross Connection
A physical connection between drinkable water and liquid or gas that could make the water unsafe to drink. If there is a cross connection, there is a potential threat to public health from the liquid or gas contaminants.

Water is flowing in the opposite of its intended direction, either from a loss of pressure in the supply lines or an increase in pressure on the customer’s side. In either of these situations, if any affected customer’s pipes include a cross connection, contaminants could be drawn through the cross connection into that customer’s pipes and if the backflow continues, even into the water mains.

Your Role as a Water Customer
By taking steps to control cross connections and prevent the possibility of backflow at your home, you will help to protect the public water supply and ensure that your family continues to enjoy safe drinking water. Garden hoses and irrigation systems are common concerns, but there are other common residential sources of cross connections, too.     

Garden Hoses and Backflow
The garden hose is the most common cross connection. Each of following common uses of a garden hose sets up a cross connection:

  • Forcing it into a clogged gutter, downspout, or sewer pipe to flush out the clog
  • Connecting it directly to a hose-end sprayer to apply pesticide or fertilizer to your yard
  • Connecting it to a soap-and-brush attachment to wash your car, boat, or siding
  • Letting the end of the hose lie in a puddle or pool of water on the ground

if backflow happens, your household’s water lines could be contaminated. Depending on how long the backflow event lasts, the contamination could spread to the public drinking water system. Fortunately, there are two inexpensive ways to solve this problem:

  • Make sure that the end of your garden hose is never become submerged in or connected to a non-potable substance. This solution is free, but not highly reliable. Can you always be this careful?
  • Install a hose bibb vacuum breaker on each of your outside faucets. These inexpensive devices are designed to allow water to flow in only one direction. You can find them at most home supply stores and through plumbing suppliers. Before you use a hose-end sprayer, you should first install a hose bibb vacuum breaker at the faucet.

Irrigation Systems and Backflow 
As a homeowner, you may install and maintain your own irrigation system, but it is still important to have a suitable backflow prevention assembly (BPA) in place and to be sure that it works properly.

City of Panama City Beach Water System’s Role

Our water system’s role begins with good system maintenance and sound operations. By replacing pipes before they break, taking steps to ensure that system pressures do not fall during periods of high demand, and asking for the cooperation of customers when there is a risk that system pressures could fall below safe levels, reduces the risk of backflow.

The City identifies locations where the risk of cross connection is high and ensure that the proper measures are taken to minimize that risk. Below are example of businesses that would be required to install high-grade backflow prevention assemblies and have them tested by a certified tester annually:

  • Mortuaries
  • Minor Surgery Centers
  • Hospitals
  • Chemical plants

Another aspect of an effective Cross Connection Control Program is the customer service inspection (CSI). Your public water system must require a CSI to be performed under the following circumstances:

  • All new construction;
  • Existing customers that have had substantial plumbing modifications;
  • Existing customers whenever there is a reason to suspect that a hazard or a source of contamination may be present.

The City staff will notify customers if a CSI is required.  You will need to contact any authorized plumbing company to perform the inspection and provide it to the City.  Below is a list of authorized pluming companies  that can perform CSIs:

Certified Technicians Certification Number Phone Number
Advanced Connections, LLC FWPCOA-5059 850-766-1106
Advance Fire Protection Services T03-07-6590


Daniel Certo T09-15-10966 850-348-6657
Gary Certalich D11-01-4349 850-527-2452
Backflow Prevention Testing TREEOA01920889 850-265-6851
B&C Fire Safety Inc. D08-12-8805 850-862-7812
Billy Willoughby D03-10-8819 850-253-9004
Bill McGinn NETTI # 693 850-866-4164
Bill Priester BT7050 850-819-6987
Coastal Plumbing D11-11-9467 850-747-8030
Corbitt Moseley BT12803 850-230-0701
Clifton Whaley D02-07-6549 850-615-2302
David Fannin D08-12-4389 850-699-6888
David Piercy NETTI # 1066 850-774-6061
Frankwood Plumbing CFC057489 850-234-2168
Glen Cowan D12-00-3778 850-747-7190 or 850-271-1682
Glen Salyer Dba Roto Rooter CFC045995 850-785-9699 or 850-769-3666
Goal Electro-Mechanical L05-08-8094 727-942-7750
Hiller Fire Systems D07-04-5658  850-659-7555 or 850-259-0675 
Tri State Plumbing D10-08-8260 850-249-8720 or 850-637-4842
Harold Register D11983153 850-638-1221 or 850-415-2187
Jim Harris NETTI # 643 850-866-6113 or 850-763-3154
Joey Smith D01-09-5145 850-258-9113
Kenneth Fowler NETTI#847 850-258-5963
Lumley Plumbing Co. RF-0056797 850-785-9571
Mark Castleberry D05-11-8509 850-293-6456
McCoy Fire & Safety Inc.  A04-14-9604  334-501-2228 
Pair A Dice Plumbing BT5435 850-258-0264
Peaden Plumbing D11-07-5655 850-872-1004
Plumb Better D10-01-4939 850-914-3036
Phillip Badham  D08-15-10913  850-234-2476 
Larry Prestwood LLC D10-01-4942 850-234-2476
Robert Buffington NETTI # 845 850-596-3900
Ronnie Walters NETTI # 809 850-234-9107 or 850-874-5657
Royal Flush Plumbing FWPCOA-3771 & 918 850-2365852
Seago Fire Protection D03-11-9208 850-836-2288 or 850-527-2326
Simplex Grinnell T03-09-8402 251-370-1900
Terry McCall Plumbing LLC BT12802 850-832-6535
Whitehead Plumbing, Inc. CFC0191169 850-785-9227
* Please be advised that this list is not all inclusive; there may be other technicians available in the area.



For more information, please contact the City’s Cross Connection Control Staff:

Shedric Walker, Cross Connection Control Technician
Telephone: (850) 233-5100, ext. 2403
Fax: (850) 233-5116

Craig Parsons, Cross Connection Control Technician
Telephone: (850) 233-5100, ext. 2412
Fax: (850) 233-5116

Gregory Andrews, Cross Connection Control Technician
Telephone: (850) 233-5100 ext. 2323
Fax: (850) 233-5116